EndUserz LLC is currently accepting applications for a Systems Support Technician. This position is located in Brockton, MA.
Shift based work Monday - Friday from 8PM to 5PM
We are looking for motivated IT support technicians striving to address the needs of our clients. Work will include onsite and remote support ranging from troubleshooting virus/spyware issues, backups, networking, printing issues, system builds and configurations, etc. The Systems Support Technician will demonstrate support skills in the areas of operating systems (Windows, Android, and Apple based systems) Microsoft Office, common applications, system and peripheral network connectivity, as well as mobile device support. Compensation is salary and based upon varied experience and certifications. On call, project & performance bonuses are also available
The System Support Technician will be responsible for the following:
Resolve tickets escalated to the Tier 2 queue.
Work directly with Tier 3/2 Support Technicians to diagnose and resolve client-server application issues while providing excellent customer service during all interactions.
Administer and troubleshoot network printers, file share mappings, and NTFS security permissions.
Work with application vendors to gather technical requirements, installation guides, and other technical documents in order to install, upgrade, patch, and troubleshoot business-critical applications on Windows servers.
Process and work service requests in a timely fashion to include recognition, research, isolation, resolution, and follow up
Document, track and monitor problems while driving every issue to ensure a timely resolution
Effectively multi-task in a fast-paced environment
Provide support for end users covering a wide variety of issues
Provide on-call support after hours on a rotating basis
The System Support Technician must have the following skills:
Minimum 3 years' experience or 1 years' experience with a college degree
Microsoft MCP in current desktop operating systems
Cisco CCNA (desired)
Troubleshooting skills and techniques applied to diagnosing TCP/IP networking issues
Knowledge in addressing DNS and DHCP issues and configurations
Knowledge of setting up VPN, RDP and other remote technologies for desktops
Experience installing, supporting, and troubleshooting business-critical client-server applications on Windows Server, Exchange up to 2016 and SQL
Knowledge and experience administering Microsoft Active Directory and Group Policy
Thorough knowledge of desktop applications (Office, Outlook, Antivirus, etc.)
Knowledge of setting up handheld smart devices in a network environment
Knowledge of network printing
Ability to independently diagnose and resolve challenging technical issues
Ability to keep up to date with current and future technologies
The System Support Technician must meet the following qualifications:
Friendly demeanor with clients and peers
Neat professional appearance
Good communication and troubleshooting skills
Ability to work well both in a team environment and as an independent self-starter
Ability to clearly document work performed in addressing each issue
Is thorough and detail-oriented and able to follow procedures
EndUserz LLC is an information technology consulting firm specializing in delivering leading-edge expertise and solutions developed through an emphasis on national security and cutting-edge technology. EndUserz LLC stays at the forefront of technology advances in order to provide exceptional resources in disciplines such as cloud computing, virtualization, information security, and business intelligence.
Job Types: Full-time, Contract
Pay: $25.00 - $45.00 per hour
At Enduserz LLC your expertise will be center-stage every time you interact with a customer. You'll recommend the best technologies to meet the customer's needs and you'll make sure everything is set up right, right from the start.
If you're ready to take a major step up in your career, we're ready to talk.
What we're looking for:
You take customer service seriously and set the example
You know or are motivated to learn the latest technologies and you're ready to master whatever's next
You enjoy multi-tasking and working independently
You advise and recommend the best solutions and products to meet the customer's needs
You desire to continuously learn relevant new technologies
What we're offering:
Competitive wages - performance-based compensation and incentives (if you do more, you earn more)
Paid training - focused on safety, customer service, technology, products, and on-site sales techniques
High quality tools, and uniform
Medical, dental and vision benefits options
Employee stock purchase plan
Paid time off
Highly independent work environment
A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our Operation Managers started as Technicians
Make $22 - $45 per hour
What we require:
Be able to lift 60-80 pounds and climb 28-36 foot ladders
A valid driver's license
Be able to pass a pre-employment drug test, criminal background check and MVR (driving record) check
Be able to work a flexible schedule that includes weekends or evenings
About Enduserz LLC
Enduserz LLC is the leader in last-mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction. We are the "clean boot, white glove" service provider, with more than 100 full-time service professionals and technicians in the Greater Boston Area. We connect people with the products and technology they want and need from office setups, and security to connected homes, facility upgrades, and smart cities. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution. Our controls deliver the depth, flexibility, technology and efficiency needed to meet any business objective.
Enduserz LLC. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time
Hourly: $22.00 - $40.00
For inmediate consideration please provide us your personal e-mail adress
Driver's License (Required)
Work Location: Travel
Enduserz LLC is a Managed Services IT provider, We have experienced tremendous growth and we are looking to have an individual join our rapidly growing team.
Please note: Unless your looking to relocate please do not apply outside commuting range for the position.
Purpose of the Position: Technician provides technical support Remotely, and/or via Phone / Email to ensure optimal performance, uptime, functionality, and efficiency of its own and clients' systems.
Duties and Responsibilities:
Review Help Desk tickets. Making sure other help desk employees are getting back to customers in a timely manner and submitting their tickets correctly. Being a liaison between Techs and the Service Manager.
Provide technical assistance and support for incoming queries related to computer systems, software, and hardware
Communicate on the phone, via email, in person, or through remote access.
Use, Monitor, and Update ConnectWise Ticketing Software
Provide Remote Support for a variety of services including but not limited to: Web Hosting Services (cPanel, Plesk), Windows OS Workstation and Servers, Linux Servers, Mac, Email, Mobile Phones, Spam Filtering, Domains, VOIP Phone Systems, SSL Certificates, Office 365, Printers, Peripherals, Office Suite, Client Specific Programs, QuickBooks, SonicWall, Sophos, Active Directory, Exchange, Hosting Controller
Prepare workstations with administrator accounts, Managed Services, Antivirus, etc
Assist with basic LAN/WLAN-related issues. Advise users on appropriate action
Log all help desk interactions
Monitor SSL Certificate Expiration and renew/install
Document critical client information in Password Manager
Walk the customer through the problem-solving process in scenarios where remote access is not an option
Perform Email migrations from any source to Office 365 or Exchange Servers
Utilize VMware vSphere to work on client servers
2+ years of experience working in IT environment
Proficiency in the troubleshooting process
Excellent oral communication skills
Ability to provide after hours support outside of business hours
CompTIA A+ preferred
We are looking for someone who is motivated and is looking to grow in the career from Help desk to an Engineer or Data Center admin.
There are many opportunities to advance in your career at Techevolution and increase your salary too. We believe in investing in our employees to help them grow their careers and technical abilities.
Related keywords: help desk, information technology, it support, it, desktop support, technical support, it help desk, help desk support
Waiting period may apply
Only full-time employees are eligible
Job Type: Full-time
Pay: $22 - $45 per hour
8 hour shift
Help Desk: 2 years (Required)
Windows: 1 year (Required)
Active Directory: 1 year (Required)
Office 365: 2 years (Required)
Work Location: One location
Enduserz is looking for a sales representative to achieve growth and hit sales targets focusing on IT, which includes managed network services, hardware and software. This position plays a crucial role in growing our Managed IT Division. Enduserz provides a culture that rewards innovation and creativity while adhering to a strong discipline of putting our clients first.
The IT Sales Representative is responsible for developing and successfully transacting business with clients that meet Enduserz's target client profile for Managed Network Services. We are looking for self-motivated individuals who can organize their days and keep a professional attitude. The IT Sales Representative is responsible for representing the Managed IT Division at Enduserz to targeted clients throughout a geographic region. Successful Sales Representatives can earn $20 per hour following the targeted sales plan and goals.
Prospect potential and current clients via various communication mediums including phone calls, LinkedIn, and e-mail
Learn and adhere to the Enduserz IT process
Execute on a plan to meet minimum weekly activity requirements for outbound communications and first-time appointments
Effectively maintain communication between both clients and Enduserz employees to work as a team on client solutions/projects
Successfully log client data into company's customer relationship management software
Track upcoming transactions and schedule activities so that there will be an increasing pipeline of business opportunities
Continually develop skills on a personal level that will lead to personal success through company paid training and certification opportunities
Effectively attain quota for business revenue achievement within assigned territory
EDUCATION AND EXPERIENCE:
1-2 years of proven track record of success in outside sales (technology background, selling into local market)
1+ years in the IT Industry preferred (or related experience)
Bachelor's degree in Business or Sales is desired but not required
Ability to effectively deliver difficult messages while emphasizing positive, future-oriented perspectives
Strong communication, presentation, and listening skills
Strong sense of customer service
Good organizational skills
Strong internal motivation
All persons employed, or affiliated, with
Enduserz is an Equal Opportunity Employer
Visit us at www.Enduserz.com