EndUserz LLC is currently accepting applications for a Systems Support Technician. This position is located in Brockton, MA.

Shift based work Monday - Friday from 8PM to 5PM

We are looking for motivated IT support technicians striving to address the needs of our clients. Work will include onsite and remote support ranging from troubleshooting virus/spyware issues, backups, networking, printing issues, system builds and configurations, etc. The Systems Support Technician will demonstrate support skills in the areas of operating systems (Windows, Android, and Apple based systems) Microsoft Office, common applications, system and peripheral network connectivity, as well as mobile device support. Compensation is salary and based upon varied experience and certifications. On call, project & performance bonuses are also available

The System Support Technician will be responsible for the following:

• Resolve tickets escalated to the Tier 2 queue.

• Work directly with Tier 3/2 Support Technicians to diagnose and resolve client-server application issues while providing excellent customer service during all interactions.

• Administer and troubleshoot network printers, file share mappings, and NTFS security permissions.

• Work with application vendors to gather technical requirements, installation guides, and other technical documents in order to install, upgrade, patch, and troubleshoot business-critical applications on Windows servers.

• Process and work service requests in a timely fashion to include recognition, research, isolation, resolution, and follow up

• Document, track and monitor problems while driving every issue to ensure a timely resolution

• Effectively multi-task in a fast-paced environment

• Provide support for end users covering a wide variety of issues

• Provide on-call support after hours on a rotating basis

The System Support Technician must have the following skills:

• Minimum 3 years' experience or 1 years' experience with a college degree

• Microsoft MCP in current desktop operating systems

• Cisco CCNA (desired)

• Troubleshooting skills and techniques applied to diagnosing TCP/IP networking issues

• Knowledge in addressing DNS and DHCP issues and configurations

• Knowledge of setting up VPN, RDP and other remote technologies for desktops

• Experience installing, supporting, and troubleshooting business-critical client-server applications on Windows Server, Exchange up to 2016 and SQL

• Knowledge and experience administering Microsoft Active Directory and Group Policy

• Thorough knowledge of desktop applications (Office, Outlook, Antivirus, etc.)

• Knowledge of setting up handheld smart devices in a network environment

• Knowledge of network printing

• Ability to independently diagnose and resolve challenging technical issues

• Ability to keep up to date with current and future technologies

The System Support Technician must meet the following qualifications:

• Friendly demeanor with clients and peers

• Neat professional appearance

• Good communication and troubleshooting skills

• Ability to work well both in a team environment and as an independent self-starter

• Ability to clearly document work performed in addressing each issue

• Is thorough and detail-oriented and able to follow procedures

EndUserz LLC is an information technology consulting firm specializing in delivering leading-edge expertise and solutions developed through an emphasis on national security and cutting-edge technology. EndUserz LLC stays at the forefront of technology advances in order to provide exceptional resources in disciplines such as cloud computing, virtualization, information security, and business intelligence.

Job Types: Full-time, Contract

Pay: $25.00 - $45.00 per hour

At Enduserz LLC your expertise will be center-stage every time you interact with a customer. You'll recommend the best technologies to meet the customer's needs and you'll make sure everything is set up right, right from the start.

If you're ready to take a major step up in your career, we're ready to talk.

What we're looking for:

• You take customer service seriously and set the example

• You know or are motivated to learn the latest technologies and you're ready to master whatever's next

• You enjoy multi-tasking and working independently

• You advise and recommend the best solutions and products to meet the customer's needs

• You desire to continuously learn relevant new technologies

What we're offering:

• Competitive wages - performance-based compensation and incentives (if you do more, you earn more)

• Paid training - focused on safety, customer service, technology, products, and on-site sales techniques

• High quality tools, and uniform

• Medical, dental and vision benefits options

• Employee stock purchase plan

• Paid time off

• Highly independent work environment

• A clear promotion path to Field Technician Supervisor and Site Manager - 80% of our Operation Managers started as Technicians

Make $22 - $45 per hour

What we require:

• Be able to lift 60-80 pounds and climb 28-36 foot ladders

• A valid driver's license

• Be able to pass a pre-employment drug test, criminal background check and MVR (driving record) check

• Be able to work a flexible schedule that includes weekends or evenings

About Enduserz LLC

Enduserz LLC is the leader in last-mile fulfillment services for the deployment and installation of technology and devices. We safely deliver, install and support an array of consumer and commercial products, creating a high-quality customer experience in every interaction. We are the "clean boot, white glove" service provider, with more than 100 full-time service professionals and technicians in the Greater Boston Area. We connect people with the products and technology they want and need from office setups, and security to connected homes, facility upgrades, and smart cities. We provide the planning, staffing, training, resource deployment, inventory management, call center support and analytics required for a comprehensive workforce solution. Our controls deliver the depth, flexibility, technology and efficiency needed to meet any business objective.

Enduserz LLC. is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, genetic information, military status or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Travel Required

Yes

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Hourly: $22.00 - $40.00

Schedule:

• Holidays

• Overtime

• Weekend availability

Supplemental Pay:

• Commission pay

Application Question(s):

• For inmediate consideration please provide us your personal e-mail adress

License/Certification:

• Driver's License (Required)

Work Location: Travel 

Enduserz LLC is a Managed Services IT provider, We have experienced tremendous growth and we are looking to have an individual join our rapidly growing team.

Please note: Unless your looking to relocate please do not apply outside commuting range for the position.

Purpose of the Position: Technician provides technical support Remotely, and/or via Phone / Email to ensure optimal performance, uptime, functionality, and efficiency of its own and clients' systems.

Duties and Responsibilities:

Help Desk

• Review Help Desk tickets. Making sure other help desk employees are getting back to customers in a timely manner and submitting their tickets correctly. Being a liaison between Techs and the Service Manager.

• Provide technical assistance and support for incoming queries related to computer systems, software, and hardware

• Communicate on the phone, via email, in person, or through remote access.

• Use, Monitor, and Update ConnectWise Ticketing Software

• Provide Remote Support for a variety of services including but not limited to: Web Hosting Services (cPanel, Plesk), Windows OS Workstation and Servers, Linux Servers, Mac, Email, Mobile Phones, Spam Filtering, Domains, VOIP Phone Systems, SSL Certificates, Office 365, Printers, Peripherals, Office Suite, Client Specific Programs, QuickBooks, SonicWall, Sophos, Active Directory, Exchange, Hosting Controller

• Prepare workstations with administrator accounts, Managed Services, Antivirus, etc

• Assist with basic LAN/WLAN-related issues. Advise users on appropriate action

• Log all help desk interactions

• Monitor SSL Certificate Expiration and renew/install

• Document critical client information in Password Manager

• Walk the customer through the problem-solving process in scenarios where remote access is not an option

• Perform Email migrations from any source to Office 365 or Exchange Servers

• Utilize VMware vSphere to work on client servers

Qualifications

• 2+ years of experience working in IT environment

• Proficiency in the troubleshooting process

• Excellent oral communication skills

• Ability to provide after hours support outside of business hours

• CompTIA A+ preferred

• We are looking for someone who is motivated and is looking to grow in the career from Help desk to an Engineer or Data Center admin.

Advancements:

There are many opportunities to advance in your career at Techevolution and increase your salary too. We believe in investing in our employees to help them grow their careers and technical abilities.

Related keywords: help desk, information technology, it support, it, desktop support, technical support, it help desk, help desk support

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Benefit Conditions:

• Waiting period may apply

• Only full-time employees are eligible

Work Location:

• Travel

Job Type: Full-time

Pay: $22 - $45 per hour

Schedule:

• 8 hour shift

• On call 

Education:

• Associate (Preferred)

Experience:

• Help Desk: 2 years (Required)

• Windows: 1 year (Required)

• Active Directory: 1 year (Required)

• Office 365: 2 years (Required)

Language:

• English (Preferred)

Work Location: One location

Enduserz is looking for a sales representative to achieve growth and hit sales targets focusing on IT, which includes managed network services, hardware and software. This position plays a crucial role in growing our Managed IT Division. Enduserz provides a culture that rewards innovation and creativity while adhering to a strong discipline of putting our clients first.

The IT Sales Representative is responsible for developing and successfully transacting business with clients that meet Enduserz's target client profile for Managed Network Services. We are looking for self-motivated individuals who can organize their days and keep a professional attitude. The IT Sales Representative is responsible for representing the Managed IT Division at Enduserz to targeted clients throughout a geographic region. Successful Sales Representatives can earn $20 per hour following the targeted sales plan and goals.

RESPONSIBILITIES:

Prospect potential and current clients via various communication mediums including phone calls, LinkedIn, and e-mail

Learn and adhere to the Enduserz IT process

Execute on a plan to meet minimum weekly activity requirements for outbound communications and first-time appointments

Effectively maintain communication between both clients and Enduserz employees to work as a team on client solutions/projects

Successfully log client data into company's customer relationship management software

Track upcoming transactions and schedule activities so that there will be an increasing pipeline of business opportunities

Continually develop skills on a personal level that will lead to personal success through company paid training and certification opportunities

Effectively attain quota for business revenue achievement within assigned territory

EDUCATION AND EXPERIENCE:

1-2 years of proven track record of success in outside sales (technology background, selling into local market)

1+ years in the IT Industry preferred (or related experience)

Bachelor's degree in Business or Sales is desired but not required

SKILLS:

Excellent negotiator

Ability to effectively deliver difficult messages while emphasizing positive, future-oriented perspectives

Strong communication, presentation, and listening skills

Strong sense of customer service

Good organizational skills

Strong internal motivation

All persons employed, or affiliated, with

Enduserz is an Equal Opportunity Employer

Visit us at www.Enduserz.com